I am going to share 2 case studies that support the claims so far we have made in this article. It’s like a multi-dimensional facet which gives you 360-degree view of your data, and you can pick different perspective and make decision effectively and efficiently with few mouse clicks – and most importantly, staying on the same page. You can lay down several widgets that are dedicated to display designated information in a much more autonomous manner. It can interact with every component in the underlying ServiceNow platform and incorporate any UI technologies easily.īy building different widgets and with the help of CSS driven page layout Service Portal can be leveraged to present information and action for a user within a single page. Unlike CMS which could be quite restrictive, the sky is the limit in terms of potential ways of implementing business requirements.
No more Jelly script needed for building portal!!!
Compared to building or customizing a portal in CMS, it’s way more comfortable and easier to configure and build in Service Portal. It’s been a huge relief for the developers as well, for two main reasons: This delivers a clearer interface, which is key as far as end user experience is concern. Service Portal can eliminate “noise” for the logged in user by presenting data the user wants and needs to view and interact with. With the help of Twitter Bootstrap, AnguarJS, HTML5 and SCSS Service Portal is ready to provide ultimate, ubiquitous and useful (easy to use and easy to perceive) functionalities through different types of computing devices starting from Desktop, laptop to hand held devices. The ServiceNow platform changes how people work, and Service Portal will change how people interact with data and the tool. It could be as powerful as to become an effective alternative to ServiceNow Standard UI for many users and roles whereas CMS was mainly built for end users to submit request and check the status of their tickets. YES, certainly Service Portal is replacing CMS but that’s not the only thing we should think of about Service Portal. Many people think Service Portal is an alternative to CMS and hence it’s going to replace CMS. I completely agree and I believe those who are working with and using Service Portal will agree with me. 
Starting from Geneva, I have customized and built several portals and dashboards in Service Portal and my experiences say the above line is completely true. ‘Use Service Portal to create a delightful experience for your users’ – this is the very first line in an article about Service Portal available in ServiceNow Product Documentation portal.
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